More Information

 Order Processing:
 
 Please note that processing time does not include shipping time.


Orders are processed in the order they are received. Once your payment has cleared, your order is processed and shipped within 2 - 5 days excluding Saturdays & Sundays or otherwise noted (such as vacation days or personal emergencies). Larger orders may take extra processing time. If one or more of the products ordered is out of stock, you will be notified via email within 24 hours. If you need your order right away and are selecting Express Mail, please contact me PRIOR to placing your order so that I can accommodate your request.

If there are any questions regarding your order, we will contact you via your on file email address. Your response time will dictate how soon your order is processed, so please reply as quickly as possible.

 

Domestic & International Shipping:

Shipping is calculated by weight and destination. Deathworkz offers USPS First Class, USPS Priority and USPS Express Mailing services. USPS Express Mail includes insurance. We offer free USPS First Class Mail shipping on orders totalling $40.00 and up for domestic orders for normal/routine postal circumstances.  Free shipping DOES NOT include shipping insurance. Please note:  Some International destinations DO NOT offer Shipping Insurance on First Class Mail - if this is the case with your destination, your package will be shipped without insurance.  If there is a postal strike in effect, your shipment will be mailed out when the postal service returns to regular shipping. There may be large delays, so please be aware of this.

For our Domestic customers, Deathworkz offers optional shipping insurance to ensure you receive your order. If you opt-out of shipping insurance, Deathworkz is not and will not be responsible for packages that are lost, stolen or damaged.

*Please note (this applies to Domestic & International Customers): USPS First Class, USPS Priority, USPS Global First Class & USPS Global Priority Mail does not include tracking or insurance. If you choose any of the above mentioned options & do not select insurance you are responsible for lost or damaged shipments. Deathworkz will not replace lost or damaged products shipped via USPS Global Priority Mail *

For our International Customers shipping insurance is highly recommended. If you do not select insurance you are responsible for lost or damaged shipments.  Deathworkz will not replace lost or damaged products shipped Internationally without insurance.

Customs: Deathworkz has no control over the amount of time your package takes to clear Customs in your country. You must also please be aware of your country's customs guidelines, as Deathworkz is not responsible for customs fees/taxes.

Again, USPS Express Mail includes insurance.


Returns:
 
Due to the nature of the product, ALL SALES ARE FINAL. If you have any questions before ordering, PLEASE email us. We QC all orders before they are shipped to ensure that your entire order is correct. If by chance an item was left out or an incorrect item was shipped to you, we will send you the correct item, free of charge. We must be contacted within 5 days of receiving the package if the wrong item was sent. We do not give monetary refunds.

**Please note, while we do our very best to provide you with an accurate account of colors by providing a description of each as well as different photos, they may show differently on different browsers as well as different screens/resolutions. We always suggest checking out the additional images posted, as well as our photo albums at our facebook page.


Payments:

Deathworkz accepts payments via Paypal. Paypal allows us to accept all major credit cards (MasterCard, Visa, Discover, American Express). We also accept Money Orders (in US DOLLARS ONLY). If paying by Money Order, it must be received within 14 days of purchase, otherwise the order will be cancelled and the products restocked. Paypal is our preferred method of payment and will ensure that your product is shipped in a timely manner. Orders will not be shipped until the payment is cleared.

** California residents will be charged 7.375% (or the current Stanislaus County tax) at checkout.